HOW LONG IS THE DELIVERY TIME?
The delivery time is approximately one week (for all countries). Usually it takes about 2 days to process the order, and another 2–5 business days to ship it. The delivery time may be longer if the product is out of stock. Contact us at [email protected] if you want to know more. Kindly note that we do not take responsibility for delays or failed deliveries caused by our suppliers.
HOW LONG IS THE WARRANTY VALID?
The warranty for Knut Gadd products is valid for two years from the date of purchase. Kindly note that the warranty does not cover discharged batteries, shattered glass, normal wear and tear or aging of any part of the watch or strap. In order to claim the warranty you have to get approval from Knut Gadd by sending an e-mail to [email protected].
WHAT IS THE RETURN POLICY?
If you are not satisfied with something you have ordered, you have a 14–day exchange period after you have received the goods.
The right applies if the product is unharmed and in its original box. Otherwise, a deduction for the goods decreased value will be made upon repayment. Send us an e-mail before you return the goods to [email protected] State your order number and reason for the return.
When you return an item, the original box and a note with your name and order number must be included in the package. Send returns to Knut Gadd Tullgränd 4, 111 30 Stockholm if you are located in Sweden. If the return is made from another country, please send an e-mail to [email protected] to get information about the return address in your country.
The customer is responsible for return costs and transport risk. The full amount is refunded as soon as we have received the return. The money is returned to your account within 14 days.
CAN I CANCEL MY ORDER?
If you would like to cancel your order: Please contact us at [email protected] as soon as possible. If the order has already been shipped, you will be responsible for the return costs.
WHEN WILL MY ORDER BE SHIPPED?
Once your order has been processed and sent you will receive a confirmation e-mail with tracking number to the e-mail address you provided when placing the order.
DOES ALL STRAPS FIT ALL MODELS?
No, they do not. Alternative straps only fit the 38 mm Decagon watches, and not the 35 mm Noni watches.
WHICH COUNTRIES DOES KNUT GADD DELIVER TO AND WHAT IS THE SHIPPING COST?
Knut Gadd offers free shipping worldwide. Customary charge may occur outside of EU.
WHAT IS THE SIZE OF THE WATCHES AND STRAPS?
The watch cases come in two sizes: 38 mm for the Decagon model and 35 mm for the Noni model. The thickness is 7.5 mm.
We offer additional straps for our watches. These only fit the 38 mm Decagon watches.
The straps Murray Hill Black, Murray Hill Brown, Altona Light Brown and St Germain come in size Large. Torekov Green, Torekov Navy and Altona Dark Brown come in size Medium.
SIZE IN mm
A: 120 B: 75 C: 20
A: 110 B: 70 C: 20
ARE THE WATCHES WATERPROOF?
Yes, all Knut Gadd watches have 5 ATM, which means that they are dustproof and waterproof (they withstand short ”dips” in water).
However, we recommend that you remove your watch while showering or bathing since its density is affected by age and external factors.
WHAT MATERIAL ARE THE WATCHES MADE OF?
All Knut Gadd watches are made with sapphire crystal, steel and with straps in Italian calf leather.
WHAT MOVEMENT DO YOU USE?
Knut Gadd uses Japanese Miyota quartz movements in all watches (battery driven).
HOW DO I CHANGE THE STRAP ON MY WATCH?
To change the strap on your watch, you will need the small tool that came with when purchasing the watch/strap (”tool to remove spring bar”).
Put the watch with the dial upwards on a flat surface. Grab your tool and carefully insert the needle 1–2 mm into one of the small holes on the left side. Then carefully pull out the strap from the watch. Do the same thing on the other side.
To put on a new strap: insert the spring bars at the end of the two parts of the strap. Put one side of the spring bar into one of the inner holes of the watch, and then use the other side of the tool to gently press the other side of the spring bar into place. You will hear a small click when this happens. Do the same thing on the other side.
I WANT TO COLLABORATE WITH KNUT GADD, WHAT DO I DO?
Do you want to collaborate with Knut Gadd? Please send us an e-mail to [email protected] with your name, website/blog/instagram and idea and we will get back to you as soon as possible!
If you have any further questions:
Send an e-mail to [email protected].